Sometimes the simplest things in life are the things that are most appreciated.
It doesn’t always take something major to make a person feel good. Little things like holding a door open, helping someone pick up a dropped coin, or even a simple smile can make a person feel on top of the world.
The same is true for customers. Everyone likes to feel appreciated, and a kind remark here and there by a customer service agent can go a long way towards building a stronger relationship between a company and its customers.
Of course, delivering quick and effective customer service is usually the best way to keep callers happy, but a random word of kindness can be the icing on the cake that really strengthens the bond with the caller, and makes him or her feel special and appreciated.
There are many different things you can say to customers to make them feel good. Some possibilities could be:
“I notice that you have been a customer of ours for ____ years. I would just like to thank you for your business. We really appreciate it!”
This indicates that the company does not take the customer’s business for granted, making him or her feel valued.
“I see that you also called us last month about another issue. How did that go? Did everything get resolved okay?”
This comment demonstrates a level of caring and concern on behalf of the company for its customers, and a commitment to high quality service.
“You have been one of the nicest callers I’ve had all day. It has been an absolute pleasure dealing with you.”
This type of comment singles out the person in a good way, making him or her feel special compared to everyone else.
“I see that you’re on the __________ plan. That’s a great choice. I love that plan because _______________________.”
This statement indicates that the caller made a good decision, making him or her feel smart about that choice. A personal endorsement by the agent also helps to further promote the company’s offerings.
In each case, these types of remarks help to build upon the overall customer service experience for a caller. Sometimes it doesn’t take much to delight a person, and little statements like these can help to create (and maintain) customer loyalty, which should be a primary goal for any business.
Tacamor customer service agents can increase customer loyalty for your company. Get in touch today to find out what we can do for you!