Business Etiquette

Thank you to our call center outsourcing clients!

November 23, 2011 By Lorne Pike 1 Comment

As an outsourced call center, we at Tacamor speak each day on behalf of our client companies. We help them care for their customers by resolving issues and correcting misunderstandings. We improve customers’ experiences, and in so doing we help companies strengthen relationships that may otherwise have been soured or lost altogether. Our voices are our clients’s voices.

But not this time. This post is from all of us at Tacamor, to those client companies who trust us to serve on their behalf. Thank you. [Read more...]

Filed Under: blog post, call centers Tagged With: business etiquette, customer service, Thanksgiving

Don’t be creative. Just say thanks!

November 22, 2011 By Lorne Pike Leave a Comment

It’s that time of the year when everyone in the United States is talking about being thankful. And sure enough, as long as you’re not a turkey, Thanksgiving is a pretty special time. Yep, there’s validity to the argument that we should be thankful every day, but still, there’s merit in making time to really think it through. So many of us do have so much for which we can be thankful.

So with that said… have you gone out of your way to really thank anyone lately? Say, in the past hour? Day? Week? Quite possibly not, if you’re like most of us. As much as we all recognize the importance of it, we just don’t do it anywhere near often enough. Not that we don’t care. In fact, the opposite is often the problem. [Read more...]

Filed Under: blog post, customer service, general Tagged With: business etiquette, customer service, Thanksgiving

21 ways to brighten a customer’s day in less than 5 minutes

March 21, 2011 By Lorne Pike 5 Comments

New thank you notes photo © 2008 Jelene Morris | more info (via: Wylio)Your company needs clients to survive, and happy clients if you want to survive happily. That’s why you make the investment that you do in customer service and technical support.

Sometimes though, it’s good to step outside the way things are normally done, and send special thanks. Perhaps you have a client who has been especially valuable to you. Or maybe you just want to thank them for being there.

Depending upon the type of business you have, the income generated by each client, and how well you get to know each client personally, there are many different ways you can say thanks. Here are 21 to get you thinking… and thanking!

“How do I show I love thee? Let me count the ways…”

Take them out to lunch, not to sell them anything, but just to say hi .
Send them a thank-you card, just for being a customer.
Send them an article you found that you think would be of interest to them.
Write a blog post featuring their company or themselves as a businessperson.
Give them a referral on LinkedIn.
Mention them in a tweet or Facebook post, and include a link to their Website.
Invite them out to dinner or coffee with a contact or potential customer for them.
Ask for their feedback or ideas on a project you’re working on. People often appreciate being included and knowing that their opinions matter.
Look through your contact database or Rolodex looking specifically for a name you could connect to your client as a potential client or resource they might be interested in meeting. [Read more...]