Motivational Quotes

 

 

 

 

 

 

 

Sometimes we all require a little something to help us make it through the day.  Here are some motivational quotes related to business, customer service and teamwork to provide a little lift in times of need.

  • If we don’t take care of our customers, someone else will.”  – Unknown
  • “Customers don’t expect you to be perfect.  They do expect you to fix things when they go wrong.”  – Donald Porter
  • “If you make customers unhappy in the physical world, they might each tell 6 friends.  If you make customers unhappy on the Internet, they can each tell 6,000 friends.”  – Jeff Bezos
  • “Sales without Customer Service is like stuffing money into a pocket full of holes.”  – David Porter
  • “The strength of the team is each individual member. The strength of each member is the team.”  – Unknown
  • “When a Company compromises its principles one time, the next compromise is right around the corner.”  – Zig Ziglar
  • The goal as a company is to have customer service that is not just the best, but legendary.”  – Sam Walton
  • “A company’s character is known by the people it keeps.”  – John Ruskin
  • “The harder I work, the luckier I get.”  – Samuel Goldwyn
  • Being on par in terms of price and quality only gets you into the game.  Service wins the game.”  – Tony Alessandra
  • “Teamwork is the fuel that allows common people to attain uncommon results.”  – Andrew Carnegie
  • “It is amazing how much you can accomplish when it doesn’t matter who gets the credit.”  – Robert Yates
  • Although your customers won’t love you if you give bad service, your competitors will.”  – Kate Zabriskie
  • “The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime.”  – Babe Ruth
  • In business you get what you want by giving other people what they want.”  – Alice MacDougall
  •  “You’ll never have a product or price advantage again.   They can be easily duplicated, but a strong customer service culture can’t be copied.”  – Jerry Fritz
  • “The only place success comes before work is in the dictionary.”  – Vince Lombardi
  • People expect good service but few are willing to give it.”  – Robert Gately
  • “Talent wins games, but teamwork and intelligence wins championships.”  – Michael Jordan
  • “Snowflakes are one of nature’s most fragile things, but just look what they can do when they stick together.”  – Vista M. Kelly
  • “Laziness may appear attractive, but work gives satisfaction.”  – Anne Frank
  • “Organizations exist only for one purpose: to help people reach ends together that they couldn’t achieve individually.”  – Robert H. Waterman
  • “The main thing is to keep the main thing the main thing.”  – Steven Covey
  • “Here is a simple but powerful rule – always give people more than what they expect to get.”  – Nelson Boswell
  • “To my customer.  I may not have the answer, but I’ll find it.  I may not have the time, but I’ll make it.”  – Unknown
  • “A smile is a curve which can set a lot of things straight.”  – V. Borge

Are you motivated to improve your customer service department?  Contact Tacamor today to find out how!

The Wild and Wonderful Customer Service Story Contest!

Here at Tacamor, we love a good story.  We are also committed to customer service, so these types of stories are particularly interesting to us.  In fact, we love customer service stories so much that we are willing to give away cool stuff to read them!

That’s why, in order to jump start 2012, Tacamor is hosting our first ever Customer Service Story Contest!  All you have to do is send in your own customer service story, and you will have a chance to win!  The top story will receive a $100 gift card from Amazon.com, second prize is a $50 gift card, and third prize is a $25 gift card.  Not a bad deal for 15-20 minutes of typing!

As for the appropriate type of story, we want to see them all – the good, the bad, and the ugly!  If you want to write about a time you received customer service that went above and beyond what you expected, that’s great!  Or, if there was a case when the customer service was beyond terrible, send that in too so we can all cringe together while reading it!

Stories should be around 250–500 words, although we won’t get mad if you make them shorter or longer.  We will be posting many of these stories right here on the Talkamore blog, so by entering this contest you consent to having your work published on our website.  Also, please don’t name any specific people or companies in your story, especially if you are writing about bad service (we don’t like to point fingers).

Your odds of winning a prize depend on the number of people who enter.  There are no restrictions on entrants — anybody is welcome to submit a story, and you can send in as many as you like.  The contest will be open until mid-February, so send in your story today!

Please submit your customer service stories to contest@tacamor.com along with your name.  We look forward to reading each and every one of them.

Good luck!

Contest details at a glance:

  • Eligibility:  No restrictions.  Anyone can enter as often as they like.
  • Prizes:  Amazon gift cards — $100 1st prize, $50 2nd prize, $25 3rd prize.
  • Closing date:  The contest will run until mid-February.
  • Story theme:  Any type of customer service experience, good or bad.
  • How to enter:  Send your story to contest@tacamor.com along with your name.
  • Publishing:  Selected stories will be posted on Tacamor’s blog.

Don’t fix my life too quickly

Mega Hamburger Seven - Tilted Treasure With Homemade Friesphoto © 2008 Marshall Astor | more info (via: Wylio)I feel your pain. What’s bothering you? How can I help? So what did you do then? How are you feeling now?

None of these questions solve any problems. Nothing has gotten fixed. But of course, nothing could be fixed yet. In a customer service encounter, these are just the questions and statements that we use to understand what a customer’s problem is and how we should then go about solving it. These statements are just part of the process.

And that statement is just part of the problem.

Yes the purpose of this stage in the customer service process is to gather information. However, something much deeper and more important is happening that can be easily overlooked. The customer is not only relating data; he or she is venting. Sharing. Unloading frustrations. Desperately wanting to know that somebody cares.

Do we care? [Read more...]

Forget customer service. Try friend service.

Young Friendsphoto © 2003 Gwen | more info (via: Wylio)Customer service. Technical support. Customer care. Customer relationship management. CRM. Call it what you will, we all hear a lot about how important it is to care for our customers. It makes companies more profitable, more efficient, happier places to work, and will improve the taste of whatever you have for dinner tonight. Loving your customers is the Heinz ketchup of business strategies.

But just like anything that gets bottled and pushed out in huge quantities, some of the flavor may just seem to get stale or tired sometimes. There is some kind of strange aftertaste that slips in there all too often, and we feel like we haven’t so much been cared for as we have been read a script and given a formula. That’s why, every now and then, we give an extra-large tip to a waitress, or rave about a product in a blog or just in a conversation with some friends. Yes, customer service is great, but ultimately we want it to be genuine. We want to believe that we actually do matter to the company taking our money. Basic manners and getting the order right are not remarkable; that’s just an expected part of dealing with any company. Someone is polite, or gives you clear directions, or even helps you solve a problem. Any of those are great. They really are. But they should never be considered as remarkable. They should be fully expected every single time we deal with a company. And the fact that they do come as surprises or treats when we see them is proof that this very basic concept of customer service has lost something.

In a perfect world, customer service would be no more of a strategy than hugging a husband or wife would be. We would care for customers because we liked them and [Read more...]

When customer retention goes bad (VIDEO)

Parisian Love Lockphoto © 2010 Allen Skyy | more info (via: Wylio)One of the most important roles of a customer service call center is customer retention. We are here to help companies discover the issues that their customers are facing, so that we can resolve those problems and retain the customers. When it goes well, everybody is happy. The caller’s aggravation is no longer an issue, the company still has a paying customer, and the call center looks good and gets to take care of even more customers.

But when it goes bad, it can be very very bad.

Take the case of Vincent Ferrari. You may already have seen his story on NBC’s Good Morning America or read about it in a blog post, or been one of the over 200,000 people to have watched the video on YouTube. But just in case you’ve missed it all, let us give you a brief recap before showing you a video.

Mr. Ferrari decided to cancel his AOL subscription, but having heard that AOL would put up a fight, he chose to tape the call. Sure enough, instead of a quick phone chat with AOL’s customer service call center, he spent over 20 minutes on the phone, including a now-famous five-minute chat with a customer retention specialist named John. While customer retention can certainly be good, as we’ve mentioned, John had a way of taking the art to a whole new level of determination… and aggravation. Despite some 18 requests by Mr. Ferrari to cancel his account, John still doggedly refused to give in, even asking at one point to speak to the 30-year-old caller’s Dad! The end, as you’ll see on the clip, is not a happy one, especially for John. [Read more...]

Atlantic Canadian call centers

Atlantic Canada is famous for their friendly call center professionals

Atlantic Canada is famous for their friendly call center professionals

So you’re looking for the world’s top cluster of IT companies. Who you gonna call? Silicon Valley!

Need the finest pastries and crepes?  Bonjour Paris!

Seeking the services of a world class customer-service call center? An Atlantic Canadian call center has your answer!

 

Today we live in a global marketplace, and high-quality products and services that were once the sole domain of one region, will now often be produced in other locations half a world away.  In many cases, the quality may even be quite good and the service acceptable.  However, there are times when “good” and “acceptable” are not really what you’re looking for.  You need something very good. Very, very good.

Even that is generally not a problem to find if money is no object.  But of course, the reality is that money is almost always an object.  Budgets need to be met and sometimes even cut, but still the expectation is there that standards should not drop.  Those are the moments when having a trusted resource can make the difference between a successful project and a scary story to be told around executive campfires for years to come.

If what you’re seeking is a call center to handle your company’s technical and customer support services, call centers in Atlantic Canada can prove to be just such a trusted resource.  The region is known for its exceptionally friendly people and unending hospitality.  People who live there are generally much more settled and far less mobile than they are in many other places.  Atlantic Canada is dotted with smaller communities where families live literally next door to their parents, brothers or sisters, grandparents, and even aunts, uncles, and cousins.  Survival in these sometimes remote areas was once possible only by everyone taking care of each other, and that inclination has been molded into instinct through generations of care and kindness. [Read more...]

Why the customer service call center Isn’t dead

People seldom notice old clothes if you wear a big smile - Lee Mildonphoto © 2008 rohit gowaikar | more info (via: Wylio)When Forbes.com ran an article this week entitled, “Why The Customer Call Center Isn’t Dead,” they hit a nerve that many people have been all too aware of for years. Call centers have gained a notorious reputation for being the prime example of how customer service has gone downhill. We picture long rows of agents without personality, handling call after call without emotion or genuine care. While that may be the image that has often been projected, it is actually a far cry from reality for many call centers today.

Like virtually any industry, call centers have realized that in order to survive in this ultra-competitive world we live in, they must maintain the highest possible standards of service for their customers… and their customers’ customers. To do this, they have consistently raised the bar with regard to hiring and keeping highly qualified call center agents. They have also focused on ongoing training and improved technologies to bring out the very best of those agents. The resulting good news, as Forbes notes, is that a customer service call center, “can actually help boost a company’s competitive advantage.” [Read more...]

How to choose a call center: final factors

The Splitsphoto © 2010 Ian Sane | more info (via: Wylio)
You’ve been looking for a call center to perfectly match your needs. First you laid out your basic requirements to be sure you had a good general mix. You then isolated the Key Performance Indicators (KPIs) that would help you identify which call centers really deserve to make it to your short list. Now it’s time to really get down to business: you need to start comparing those companies to determine which will be the perfect fit for you and your customers. In this post, we show you how to do it right.

Know What Your Team and Your Customers Want

If you haven’t already done so, review the first post of this series, on knowing what kind of call center you want, to help narrow your focus. Also weigh inputs from key staff, including your call center agents and supervisors, and from your actual customers. What services or channels other than telephone are desired? Email? Live chat? Social media? What are the things people like or don’t like about dealing with you? How exactly does your customer service compare to your competitors’? Be as specific as possible. Also seek out research done by other companies and industry associations into how customers in general feel about dealing with call centers. There is a mountain of information out there; using it can be a tremendous help and significant cost savings.

Know What Each Call Center Delivers

Once you have prioritized what you want in a call center, review our second blog post in this series, outlining the top call center KPIs. Detail on a specification sheet all the services and KPIs important to you. Develop this into your Call Center Request for Proposals (RFP), and then after you’ve made your selection, use it as the basis for your Call Center Service Level Agreement (SLA) to set the standards for the center’s ongoing performance. [Read more...]

How to choose a call center: getting started

GREAT MAZE LONGLEAT ...........................photo © 2007 Simon ‘Kelp’ Keeping | more info (via: Wylio)
Few business decisions have as much potential to revitalize your customers’ impression of your company as choosing a call center. A great call center can quickly transform the way people think about you and your products, helping them resolve difficulties and allowing you to build brand loyalty. With so many surveys showing customer service to be even more important than price for consumers and especially businesses, you need the right call center on your side.

However, choosing the best one for you and your customers can be a real challenge. There is a dizzying mix of options available today. Do you need an in-house or outsourced call center? Inbound or outbound? Offshore or nearshore? Shared or dedicated? And once you’ve determined the type that works best for you, how do you decide which of two seemingly identical centers will be the right fit for you?

Good questions. We’ll explore the more detailed elements in another post, but first let’s make sure the basic terms are clearly understood. It’s time for some good answers…
[Read more...]

Want a call center? Or a profit center?

We help you avoid the challenges many companies face when hiring a call center:

  • staff turnover
  • multilingual service
  • 24/7 operation
  • real-time monitoring
  • stability & security
  • cost

Learn more about how we can help you!

Need a nearshore call center? With great customer service?
How about some of the lowest prices in North America?
For a call center that your customers and your CFO will love, contact Tacamor now.

Tacamor allows you to deliver exceptional customer service and technical support… while reducing your costs and increasing customer loyalty. Learn more about Tacamor.

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