Let’s face it. Turning over your customer service or technical support to an outside company can be scary. You really need to know that your new call center will not only treat your customers very, very well, but that they will do so in a style that reflects your own company’s way of doing things. Yes, the Key Performance Indicators (KPIs) and the call monitoring will help ensure things proceed as they should. However, you ideally want to know that the new call center would truly care for you and your customers even if you never checked on them or followed up at all. Given how tight time and resources always are, even though finding the right call center is extremely important, sometimes you may just need to move quickly.
If that sounds like you, here are two ways to significantly increase your chances of finding a great call center, without expending any more resources than absolutely necessary: [Read more...]