Testimonials | tacamor

What’s the fastest way to find a great outsourced call center?

November 30, 2011 By Lorne Pike Leave a Comment

Let’s face it. Turning over your customer service or technical support to an outside company can be scary. You really need to know that your new call center will not only treat your customers very, very well, but that they will do so in a style that reflects your own company’s way of doing things. Yes, the Key Performance Indicators (KPIs) and the call monitoring will help ensure things proceed as they should. However, you ideally want to know that the new call center would truly care for you and your customers even if you never checked on them or followed up at all. Given how tight time and resources always are, even though finding the right call center is extremely important, sometimes you may just need to move quickly.

If that sounds like you, here are two ways to significantly increase your chances of finding a great call center, without expending any more resources than absolutely necessary: [Read more...]

Filed Under: blog post, call center planning, call centers, customer service, outsourcing, testimonials Tagged With: call center, call center key performance indicators, call center kpis, call center management, call center planning, call center strategy, kpis

Call center testimonials: we love ‘em!

April 29, 2011 By Lorne Pike Leave a Comment

Happy Valentine's Day! photo © 2006 fly | more info (via: Wylio)Finding the perfect call center is not easy. In fact, if you’re thick in the middle of doing that now you’re probably thinking it’s barely even possible. There are lots of call center key performance indicators to consider, there’s the whole issue of personality and connection to your corporate culture, and of course there’s the ever-present question of cost. Yup… finding the perfect call center is not easy.

Call center testimonials can make a difference

That’s why call center testimonials can be an important part of your search. It’s easy for any call center to say they’re great. It even seems to be easy for centers that aren’t great to say they’re great. Testimonials, however, let us see if someone else is willing to stake their credibility on that statement. [Read more...]

Filed Under: blog post, call center planning, call centers, outsourcing, testimonials

Why the customer service call center Isn’t dead

March 17, 2011 By Lorne Pike Leave a Comment

photo © 2008 rohit gowaikar | more info (via: Wylio)When Forbes.com ran an article this week entitled, “Why The Customer Call Center Isn’t Dead,” they hit a nerve that many people have been all too aware of for years. Call centers have gained a notorious reputation for being the prime example of how customer service has gone downhill. We picture long rows of agents without personality, handling call after call without emotion or genuine care. While that may be the image that has often been projected, it is actually a far cry from reality for many call centers today.

Like virtually any industry, call centers have realized that in order to survive in this ultra-competitive world we live in, they must maintain the highest possible standards of service for their customers… and their customers’ customers. To do this, they have consistently raised the bar with regard to hiring and keeping highly qualified call center agents. They have also focused on ongoing training and improved technologies to bring out the very best of those agents. The resulting good news, as Forbes notes, is that a customer service call center, “can actually help boost a company’s competitive advantage.” [Read more...]