You’ve had a bad day. The alarm didn’t work. The cat threw up in your shoe, and you don’t own a cat. Hey, you don’t even own a shoe. The car wouldn’t start. The crowd all cancelled out on the big lunch you’ve been planning for weeks.
And now you’re faced with someone who is complaining — and complaining and complaining — about your company. You know you should be listening better and being more supportive, but your heart just isn’t in it.
How do you get yourself focused and caring, when you really just don’t want to? Here are six ways to turn your heart around: