24 Ways to Make Today Great!

'happy jumping girl' photo (c) 2007, Lin Fuchshuber - license: http://creativecommons.org/licenses/by/2.0/So far, today may not have been your best one ever, but that doesn’t mean you can’t turn it around. It’s time to practice some great customer service… for yourself. Whatever your day may have been like so far, and no matter how far along it already is, here are 24 ways to make it great!

Make Your Morning Great

1. Tell someone that you love them.

2. Start your day with some exercise: walk, jog, stretch, swim. Get yourself moving!

3. Eat a different but healthy breakfast.

4. Wear something you really like.

Make Your Workday Great

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The Happy Customer Cheat Sheet: 23 quick ways to make ‘em smile.

'Happy Customers Are Our Friends' photo (c) 2006, Zeetz Jones - license: http://creativecommons.org/licenses/by/2.0/The customer is on the phone, or maybe across the counter, and you want to see them smile… and come back again and again. And again.

How can you do it? Here are 23 ways to make customers and callers smile and like dealing with you, whether you’re a call center, a restaurant, a hardware store, a travel agent, or a cat. Okay, maybe not so much if you’re a cat.

But if you’re a dog, these totally work.

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Outsourced Call Centers Basic Glossary

happy with dictionariesphoto © 2008 hiroaki maeda | more info (via: Wylio)Trying to understand the outsourced call center industry can be more than a little challenging, especially if you’re with a company that’s wondering if you will soon need an outsourced customer service or technical support provider.Things may have just grown bit by bit in the past, but suddenly it’s time to start making bigger decisions, and getting a grasp on what needs to be done.

If that sounds like you, we’re here to start making things easier by offering our Outsourced Call Centers Basic Glossary. This is aimed specifically at anyone wanting to grasp the basics, and keeps things easy to digest. If you do want more detail, check out the call center Key Performance Indicators (KPIs) explained in our How To Choose A Call Center series, and also watch for future posts, where we’ll delve a bit deeper into more complex terms and concepts.

So for now, put on your most learned look, settle back, and absorb the fundamentals of call center industry, all laid out in an easy-to-read format in Tacamor’s Outsourced Call Centers Basic Glossary[Read more...]

The Customer Service Guide to Listening: Part 3

HELPphoto © 2011 marc falardeau | more info (via: Wylio)NOTE:
This post is the third and final installment in a series on how to listen. It is aimed primarily at customer service call center agents, and we therefore talk about call centers, customers, and companies. However, the principles presented will apply well to almost anyone in any situation, whether business or personal.

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In Parts One and Two of The Customer Service Guide to Listening, we covered some essential elements of listening, and then fine-tuned things by reviewing some strategic questions to be asked. This will have allowed you to hear exactly what your caller’s concerns are. Now it’s your turn. In this fourth rule we’ll cover how to present what you’ve understood, so you can be sure you and the caller are seeing things the same way. [Read more...]

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