photo © 2006 fly | more info (via: Wylio)Finding the perfect call center is not easy. In fact, if you’re thick in the middle of doing that now you’re probably thinking it’s barely even possible. There are lots of call center key performance indicators to consider, there’s the whole issue of personality and connection to your corporate culture, and of course there’s the ever-present question of cost. Yup… finding the perfect call center is not easy.
Call center testimonials can make a difference
That’s why call center testimonials can be an important part of your search. It’s easy for any call center to say they’re great. It even seems to be easy for centers that aren’t great to say they’re great. Testimonials, however, let us see if someone else is willing to stake their credibility on that statement. [Read more...]