Comments for tacamor http://www.tacamor.com outsourced call centers Thu, 09 Feb 2012 18:53:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on Let’s Talk Technology! (What is Speech Analytics?) by Anonymous http://www.tacamor.com/talkamore/lets-talk-technology-what-is-speech-analytics/#comment-831 Anonymous Thu, 09 Feb 2012 18:53:00 +0000 http://www.tacamor.com/?p=2541#comment-831 "easily be used to help improve agent performance." An added benefit most companies don't think about! Speech analytics can be used in coaching sessions to help teach employees where the interaction went awry and how it should have be handled. It's much better than speaking about hypothetical situations. “easily be used to help improve agent performance.”

An added benefit most companies don’t think about! Speech analytics can be used in coaching sessions to help teach employees where the interaction went awry and how it should have be handled. It’s much better than speaking about hypothetical situations.

]]> Comment on stability and security by Let's Talk Technology! (What is VoIP?) | outsourced call center | tacamor http://www.tacamor.com/why-tacamor/call-center-stability-and-security/#comment-811 Let's Talk Technology! (What is VoIP?) | outsourced call center | tacamor Wed, 11 Jan 2012 18:43:00 +0000 http://tac2011.tac709gra06.webfactional.com/?page_id=39#comment-811 [...] stability and security [...] [...] stability and security [...]

]]> Comment on customer service by Projected Call Center Trends for 2012 | outsourced call center | tacamor http://www.tacamor.com/outsourced-call-center-solutions/customer-service-call-center/#comment-804 Projected Call Center Trends for 2012 | outsourced call center | tacamor Thu, 05 Jan 2012 19:26:35 +0000 http://tac2011.tac709gra06.webfactional.com/?page_id=9#comment-804 [...] customer service [...] [...] customer service [...]

]]> Comment on Customer Service Agents need to be Chameleons by Eptica http://www.tacamor.com/talkamore/customer-service-agents-need-to-be-chameleons/#comment-803 Eptica Thu, 05 Jan 2012 15:27:00 +0000 http://www.tacamor.com/?p=2384#comment-803 It’s very true that agents need to be able to modify their behaviour pretty quickly to fit in with the customer’s needs. A lot of this comes from confidence – so make sure that agents have been well-trained and have the information they need at their fingertips. That way, they can focus on personalising the delivery to the customer’s needs rather than worrying about the information itself or being forced to search through paper files to find it.  It’s very true that agents need to be able to modify their behaviour pretty quickly to fit in with the customer’s needs. A lot of this comes from confidence – so make sure that agents have been well-trained and have the information they need at their fingertips. That way, they can focus on personalising the delivery to the customer’s needs rather than worrying about the information itself or being forced to search through paper files to find it. 

]]> Comment on Customer Service Agents need to be Chameleons by 12 Customer Service Tips for the 12 Days of Christmas | outsourced call center | tacamor http://www.tacamor.com/talkamore/customer-service-agents-need-to-be-chameleons/#comment-791 12 Customer Service Tips for the 12 Days of Christmas | outsourced call center | tacamor Fri, 23 Dec 2011 16:05:04 +0000 http://www.tacamor.com/?p=2384#comment-791 [...] Be a chameleon!  No two customer service calls are ever completely identical.  Call center agents need to be [...] [...] Be a chameleon!  No two customer service calls are ever completely identical.  Call center agents need to be [...]

]]> Comment on Would your outsourced call center get you convicted? by Call Center Training That Rocks | Greg Meares | Greg Meares http://www.tacamor.com/talkamore/would-your-outsourced-call-center-get-you-convicted/#comment-790 Call Center Training That Rocks | Greg Meares | Greg Meares Thu, 22 Dec 2011 20:49:12 +0000 http://www.tacamor.com/?p=2293#comment-790 [...] get the free performance report, make sure you visit Call Center Training All the best,   Call center training is more important than you probably think... I may be wrong with that statement...the leadership in the call center.  Are you doing that? If your answer is "no" or [...] [...] get the free performance report, make sure you visit Call Center Training All the best,   Call center training is more important than you probably think… I may be wrong with that statement…the leadership in the call center.  Are you doing that? If your answer is "no" or [...]

]]> Comment on request a quote by Let's Talk Technology! (What is a CRM?) | outsourced call center | tacamor http://www.tacamor.com/request-a-quote/#comment-781 Let's Talk Technology! (What is a CRM?) | outsourced call center | tacamor Fri, 16 Dec 2011 17:58:35 +0000 http://tac2011.tac709gra06.webfactional.com/#comment-781 [...] to build effective customer relationships and improve your customer retention.  To find out more, contact us today! Filed Under: blog post, call center planning, call center technology, call centers, customer [...] [...] to build effective customer relationships and improve your customer retention.  To find out more, contact us today! Filed Under: blog post, call center planning, call center technology, call centers, customer [...]

]]> Comment on low staff turnover by Let's Talk Technology! (What is a CRM?) | outsourced call center | tacamor http://www.tacamor.com/why-tacamor/call-center-low-staff-turnover/#comment-780 Let's Talk Technology! (What is a CRM?) | outsourced call center | tacamor Fri, 16 Dec 2011 17:55:15 +0000 http://tac2011.tac709gra06.webfactional.com/?page_id=31#comment-780 [...] low staff turnover [...] [...] low staff turnover [...]

]]> Comment on Customer Service Agents need to be Chameleons by Anonymous http://www.tacamor.com/talkamore/customer-service-agents-need-to-be-chameleons/#comment-777 Anonymous Tue, 13 Dec 2011 19:58:00 +0000 http://www.tacamor.com/?p=2384#comment-777 "call center agents must be able to adjust their customer service problem solving style to the circumstances of each particular call." Agreed! You have to be able to read the person on the other end of the line and learn what kind of tone needs to be taken. Sometimes humor and personality can get in the way of getting the problem solved, other times it can diffuse the situation. Which one are your agents dealing with and can they tell the difference? “call center agents must be able to adjust their customer service problem
solving style to the circumstances of each particular call.”

Agreed! You have to be able to read the person on the other end of the line and learn what kind of tone needs to be taken. Sometimes humor and personality can get in the way of getting the problem solved, other times it can diffuse the situation. Which one are your agents dealing with and can they tell the difference?

]]> Comment on request a quote by Customer service agents need to be chameleons | outsourced call center | tacamor http://www.tacamor.com/request-a-quote/#comment-771 Customer service agents need to be chameleons | outsourced call center | tacamor Mon, 05 Dec 2011 20:17:59 +0000 http://tac2011.tac709gra06.webfactional.com/#comment-771 [...] with any sort of customer service situation.  Put our camouflaged chameleons to work for you and get in touch today! Filed Under: blog post, call center training, call centers, customer service [...] [...] with any sort of customer service situation.  Put our camouflaged chameleons to work for you and get in touch today! Filed Under: blog post, call center training, call centers, customer service [...]

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