Call Center Tracking

the tracking challenge:
Proper tracking allows you to spot problem areas and make sure customers are happy. But how do you track and spot trends in 50,000 calls a month?

the Tacamor solution:
Expertise. Our senior staff is experienced in assessing and evaluating client projects and campaigns. We add our knowledge and experience to the experience and tools that you already possess. With your calls being handled professionally and efficiently, you are freed from ‘firefighting’ and can analyze your data, trends and patterns, knowing your customers are well taken care of.

We can work with your systems or our own. Our in-depth knowledge and understanding of contact centers mean that we can add value to not only your customer calls, but to your interpretation and analysis of trends impacting your business.

Quality. Is there any word in business more worn out, yet more difficult to attain? Why is it such a challenge? One of the biggest stumbling blocks is accountability. To really strive for perfection, you need to know exactly what's happening, and how each employee is doing. Tacamor allows you to do exactly that.

At Tacamor, we jointly work with our clients to design key quality metrics and reporting, You’ll be able to monitor calls, hearing for yourself the quality of service we provide, and receive detailed reports on call volumes, wait times, abandon rates, and other service level objectives. When you're ready for some quality time, talk to Tacamor.

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P.O. Box 290     1 Augusta Place     Placentia, NL     Canada     A0B 2Y0
Sales 877-227-1138  Main Office 709-227-1160 info@tacamor.com